CRAIG VAN DER RIET

Designed and delivered comprehensive onboarding, training, and coaching programs, significantly improving certification success rates (NQF 4 & NQF 5) and boosting professional competency for estate agents.

Developed advanced coaching frameworks, learning materials, and performance support systems that enhanced agent productivity, elevated sales standards, and drove operational excellence.

Provided ongoing mentorship and performance coaching to real estate teams, fostering high-performance cultures and accelerating individual development in a fast-paced industry.

Delivered in-depth compliance training on FICA, POPI, lease documentation standards, labour regulations, and Health & Safety, ensuring full legal adherence across all agency operations.

Partnered with property agencies to align operations with industry benchmarks, streamlining processes, and elevating service delivery and portfolio management standards.

Managed administrative records, documentation, and reporting for over 1,000 learners, maintaining high standards of accuracy and compliance with SETA requirements.

Served as Health & Safety Representative for a 100-employee organisation across multiple sites, ensuring legislative compliance and robust operational safety standards.

Supported operational efficiency through effective record-keeping, streamlined stakeholder coordination, and continuous process optimisation initiatives.

Designed and successfully rolled out nationwide training programmes focused on enhancing agent proficiency, compliance, and overall operational effectiveness.

Created targeted skills-enhancement materials and labour legislation resources that directly improved team capabilities and business operations across the network.

Oversaw the creation and management of compliant legal documentation (Mandates, Offer to Purchase, Addendums), streamlining professional lease and sales operations.

Developed and executed innovative marketing strategies that significantly strengthened brand presence and supported consistent revenue growth in competitive real estate markets.