CRAIG VAN DER RIET
SENIOR PROPERTY OPERATIONS & TRAINING MANAGER | REAL ESTATE LEADERSHIP | TEAM DEVELOPMENT & OPERATIONS
Honeydew, ZA.About
Dynamic and results-driven real estate professional with over 15 years of experience in property operations, compliance management, and high-impact training. Proven expertise in developing structured training programs, coaching real estate agents, and implementing operational best practices, consistently driving measurable improvements in efficiency, compliance, and team performance across diverse environments. Seeking to leverage strategic operations leadership and training excellence as a Senior Property Operations & Training Manager.
Work
THE COACHING FACTORY
|Real Estate Trainer & Mentor
Honeydew, Gauteng, South Africa
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Summary
Led comprehensive real estate training and mentorship programs, significantly enhancing agent competency and operational efficiency across the South African real estate sector.
Highlights
Designed and delivered comprehensive onboarding, training, and coaching programs, significantly improving certification success rates (NQF 4 & NQF 5) and boosting professional competency for estate agents.
Developed advanced coaching frameworks, learning materials, and performance support systems that enhanced agent productivity, elevated sales standards, and drove operational excellence.
Provided ongoing mentorship and performance coaching to real estate teams, fostering high-performance cultures and accelerating individual development in a fast-paced industry.
Delivered in-depth compliance training on FICA, POPI, lease documentation standards, labour regulations, and Health & Safety, ensuring full legal adherence across all agency operations.
Partnered with property agencies to align operations with industry benchmarks, streamlining processes, and elevating service delivery and portfolio management standards.
DITASA
|Training Administrator / Health & Safety Representative
South Africa
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Summary
Managed training administration and served as a Health & Safety Representative, ensuring compliance and operational efficiency for over 1,000 learners.
Highlights
Managed administrative records, documentation, and reporting for over 1,000 learners, maintaining high standards of accuracy and compliance with SETA requirements.
Served as Health & Safety Representative for a 100-employee organisation across multiple sites, ensuring legislative compliance and robust operational safety standards.
Supported operational efficiency through effective record-keeping, streamlined stakeholder coordination, and continuous process optimisation initiatives.
FINE & COUNTRY SOUTH AFRICA
|Training Development Consultant
South Africa
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Summary
Designed and implemented nationwide training programs to enhance agent proficiency, compliance, and operational effectiveness for a leading real estate brand.
Highlights
Designed and successfully rolled out nationwide training programmes focused on enhancing agent proficiency, compliance, and overall operational effectiveness.
Created targeted skills-enhancement materials and labour legislation resources that directly improved team capabilities and business operations across the network.
REALTY EXECUTIVES JHB
|Marketing Consultant
Johannesburg, Gauteng, South Africa
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Summary
Oversaw legal documentation and developed marketing strategies to strengthen brand presence and drive revenue growth in competitive real estate markets.
Highlights
Oversaw the creation and management of compliant legal documentation (Mandates, Offer to Purchase, Addendums), streamlining professional lease and sales operations.
Developed and executed innovative marketing strategies that significantly strengthened brand presence and supported consistent revenue growth in competitive real estate markets.
Education
Marist Brothers Linmeyer
Matric
General Studies
Languages
English
Afrikaans
Certificates
National Certificate, NQF 5, Real Estate
Issued By
Services SETA
Certified Coach
Issued By
COMENSA
FETC: Real Estate, NQF 4
Issued By
Services SETA
SHE Representative & First Aid
Issued By
Centurion & DEKRA
Skills
Tenant Relations
Tenant Relations, Stakeholder Management, Customer Service.
Process Improvement
Process Improvement, Operational Efficiency, Process Optimisation.
Property Operations
Property Operations, Real Estate Operations, Operational Best Practices.
Portfolio Management
Portfolio Management, Asset Management, Service Delivery.
Training & Coaching
Training & Coaching, Mentorship, Performance Coaching, Team Development, Onboarding Programs.
Team Mentoring
Team Mentoring, Leadership Development, High-Performance Cultures.
Regulatory Compliance
Regulatory Compliance, FICA, POPI, Labour Law, Health & Safety, Legal Adherence.
Lease Administration
Lease Administration, Documentation Standards, Legal Documentation.
Stakeholder Management
Stakeholder Management, Partnership Development, Cross-functional Collaboration.
Remote Operations
Remote Operations, Distributed Teams Management, Independent Work.
NQF Training
NQF Training, Certification Programs, Skills Development.
Microsoft Office 365
Microsoft Office 365, Productivity Software, Digital Tools.
Training Program Development
Training Program Development, Curriculum Design, Learning Materials.
Marketing Strategy
Marketing Strategy, Brand Presence, Revenue Growth.
References
Linda Erasmus
Phone: 082 322 0079, Email: lindaerasmus@mweb.co.za
Frans van Staden
Phone: 082 452 2469, Email: frans.vanstaden@lifestylepg.co.za
Andre Retief
Phone: 082 652 2654, Email: andre@arcoachinginstitute.co.za